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FAQs

What is a SPC charge?

This is an additional charge collected from the client to help pay for high fuel cost and all Licenses and permits required by each and every county that the vehicles operate.

What happens if my plane is early or late arriving?

City Limousine updates all flight arrival times and we arrive when your plane lands, no matter whether you arrive late or early provided we have a correct flight number.

Can I instruct the Chauffeur to take a scenic route to my hotel from the Airport?

City Limousine Airport Transfer rates are based on a point to point transfer and your Chauffeur is instructed to use the most direct route for expediency. If, you would prefer the Chauffeur to use a specific route our hourly rates and minimums will apply, plus applicable fees/taxes and gratuity.

Are all your vehicles fully insured?

Yes. All vehicles are fully licensed and insured.

How old are your vehicles?

City Limousine carries only the Best vehicle fleet the limousine industry has to offer. All vehicles in our fleet are latest model vehicles. Our Vehicles are not more than two years old.!

Is the Limousine bar stocked with beverages?

No, the bars are not stocked; however, glasses and ice can be provided upon request; and depending upon your reservation, we will provide additional pricing and accommodate certain requests.

Where do I meet my Chauffeur for pick-up?

Each pick-up location is different. Airport pick-up locations are listed on the Rates Page and we confirm all other pick-up locations at Reservation placement.

Do your chauffeurs assist me with my luggage?

Yes, our chauffeurs are intensively trained to help you at every step that includes helping out with your luggage.

Do you have a lost and found department?

Yes, we do. All recovered items are returned to the customers after claim. Although we are not responsible for any articles that are left behind in our vehicles, but we do our best to help you locate any lost items.

What is your Cancellation Policy?

Cancellations are accepted by phone only.

U.S. & CDN Airport Arrivals & Departure Transfers: City Limousine requires that cancels be received no less than 8 hours prior to p/up time. Roundtrip Orders must be cancelled as 2 separate orders.

U.S. & CDN Hourly Charters, Packages, Specials & Tours: City Limousine requires that cancels be received no less than 48 hours prior to p/up time.

Intl. Reservations (Outside US/Canada): City Limousine requires that cancellations be received; no less than 72 hours prior to p/up time. Roundtrip orders must be cancelled as 2 separate orders.

If you fail to cancel by the prescribed time frames prior to your p/up time you will be charged in full for the order.

What is your Change Policy?

City Limousine requires that all change requests be received by certified mail a minimum of 14 days prior to scheduled pick-up time and are subject to availability. If, a reservation change cannot be accommodated and results in a cancellation you will be charged for the reservation in full; if, the cancellation is not received within the prescribed cancellation periods listed above.

What forms of payment do you accept?

We accept all major credit cards including American Express, Discover Card, MasterCard, Diners Club and Visa. We require a credit card only to hold your reservation cash can be paid on the day of service and your credit card will not be charged.

When is my credit card charged?

City Limousine will charge your credit card 2 hours prior to the scheduled pick-up time.

All Rates are subject to audit after order completion; to include actual tolls, parking fees, addl. stops & time allotted, etc. Hourly jobs are billed the number of hours you ordered the vehicle for; then in ½ hour (1 hour for Buses/Coaches) increments thereafter. Minimum posted number of hours; is only the minimum number of hours we will accept an order for not what you will be billed for.

How far in advance should I place my reservation?

Availability changes daily and we suggest you place reservation as soon as you have firm travel dates and times.